Terms & Conditions

Last updated: March 2026

1. Acceptance of Terms

By accessing or using HOA PostWatch ("PostWatch", "the Service"), you agree to be bound by these Terms & Conditions. If you do not agree, do not use the Service.

2. Service Description

PostWatch is a community safety platform that uses facial recognition technology to analyze photos uploaded by HOA community members. The Service detects faces in uploaded images, generates biometric embeddings, and cross-references them against existing records within your HOA community.

3. Eligibility

You must be at least 18 years old and a member of a participating HOA community. The Service is not available to residents of Illinois, Texas, or Washington state due to biometric privacy legislation.

4. User Responsibilities

• You will only upload photos you have the legal right to share.
• You will not upload photos for harassment, stalking, or discriminatory purposes.
• You will not attempt to reverse-engineer, manipulate, or deceive the facial recognition system.
• You are limited to 2 photo uploads per day.

5. Safety and Conduct

PostWatch is a passive awareness tool only. Users agree to the following:

• Users shall not approach, follow, surveil, confront, or take any direct action against any individual identified or depicted through the Service.
• Users shall only capture photos from their normal, safe vantage point. Users shall never alter their position, path, or route in order to obtain a photo of any individual.
• The Service does not replace law enforcement. Users shall contact appropriate local authorities (call 911) regarding any safety concerns or suspected criminal activity.
• Users acknowledge that face detection quality varies based on photo conditions and that attempting to improve results by approaching subjects creates unacceptable safety risks.

HOAPOST, LLC shall not be liable for any injury, harm, loss, or damages of any kind arising from a User's decision to approach, follow, confront, or take any action regarding any individual identified or depicted through the Service. By using the Service, you expressly assume all risks associated with your own conduct and release HOAPOST, LLC from any claims related thereto.

6. Biometric Data

PostWatch processes biometric data (facial recognition embeddings) as described in our Biometric Data Notice. By using the Service, you provide explicit written consent to this processing.

7. Data Isolation

Each HOA community's data is completely isolated. Face matching only occurs within your own community's database. No cross-community data sharing occurs.

8. Color Rating System

PostWatch assigns color ratings (Red, Yellow, Green) based on the number of face matches found. These ratings are informational only and do not constitute accusations or legal determinations.

9. False Positive Disputes

Users may dispute face matches they believe to be incorrect. Disputed matches are flagged for review and may be excluded from future matching.

10. Limitation of Liability

PostWatch is provided "as is" without warranties of any kind. HOAPOST, LLC shall not be liable for any damages arising from use of the Service, including but not limited to incorrect face matches, missed detections, or actions taken based on PostWatch data.

11. Section 230 Protection

HOAPOST, LLC is protected under Section 230 of the Communications Decency Act (47 U.S.C. § 230). User-uploaded content is the sole responsibility of the uploading user.

12. Governing Law

These Terms shall be governed by the laws of the State of Georgia. Any disputes shall be subject to the exclusive jurisdiction of the state and federal courts in Fulton County, Georgia.

13. Contact

For questions about these Terms, contact your HOA board administrator or reach out via the HOAPOST platform.